FAQ`s

  • Are you ‘Lean’ people?

Our methodology includes a wide range of the elements of the ‘Lean’, ‘6 Sigma’ & ‘TQM’ approaches. We do not, however, confine ourselves to one methodology, as over many years in the healthcare market we have found that different clients have needed varying combinations of these elements depending on the specific issues their organisation is facing.

  • We can do that ourselves…


Perhaps you can, but you may need three years or more to do it, since other things will get in the way. You still need to manage your day-to-day business; CARLTON Productivity can focus on these problems full-time. CARLTON Productivity facilitates change. That’s what we do… we make it happen.

  • It will cost too much…


With the Return on Investment linked to a CARLTON Productivity program, cost will prove to be less important than benefits. CARLTON will not make a project proposal, unless our analysis has shown a potential Return on Investment of 200% till 300%, with a cash back of a minimum of 70% during the course of the project. And CARLTON Productivity guarantees the results of the program: at least an ROI of 100% within 12 months after the project.

  • Nothing needs to be improved here…


Within every business process human and other resources must be optimally attuned to one another. In practice this rarely happens. More often markets and clients constantly change. There’s always room for improvement. CARLTON Productivity specialises in pinpointing bottlenecks and in systematically correcting them, with the co-operation of all personnel.

  • But that won’t work at our company…


There isn’t a management system in the world that is perfect. By getting a good picture of the different elements of existing structures, first of all we can demonstrate that they are not optimally attuned to one another and secondly, we can show how the situation can be improved. This has been proven in various environments: from production to purchasing; sales to administration, technical services to logistics, etc. in private and public organisations.

  • But we’ve already tried that…

CARLTON does not write heavy reports, and doesn’t stop after issuing advice. We identify, advise, and implement. Espac continues until the plan is functional. The CARLTON Productivity approach is not just simple implementation, but a systematic approach to ensuring that good advice is given, that whenever possible, the client’s own people fulfill the role of in-house consultants through sound facilitation, and through this combined effort and approach, implementation is achieved.

  • Our people cannot change, or don’t want to…


If people don’t want to do something, they must be motivated. If people cannot do something, they must be trained. On average a mere 1% of personnel cannot and do not wish to change. CARLTON specialises in changing behaviour and getting the best from people, in a positive way!

  • We haven’t got the time for that right now…


If and when management gives priority to a concerted effort to improve productivity of the organisation, then there will be time and availability. The best moment to start a process of significant improvement of the organisation is now.

  • Isn’t it better to wait until… (IT-implementation, merger,…)


Now is the time to improve. Your competitors are constantly looking for room for improvement. The implementation of a CARLTON Productivity program will enable you and your management to monitor and control all processes in a transparent and integrated way. Experience has shown that this even increases the anticipated results of ongoing initiatives.

  • But won’t there be any negative consequences for our personnel…


On the contrary: your supervision and management will enjoy the increased control over their situation; the employees will perform better and all of them will experience a higher satisfaction and improved motivation. All clients of CARLTON Productivity can attest to this.

  • Who is CARLTON Productivity anyway…


CARLTON Productivity is a team of experienced consultants with proven track records. We deliver what we promise with the required tactical skills to work with people in a pleasant matter.